Send With Confidence
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Time to read: 9 minutes
The confirmation email is one of the most important messages you’ll ever send to your recipients. Whether you’re confirming a purchase or validating a signup, these emails must make it to your customers’ inboxes.
Don’t let it hurt your feelings, but even the most straightforward confirmation notification has a higher open rate than your most creative newsletters. These transactional emails receive incredibly high engagement rates. Why? Because they usually have greater deliverability, more personalized and actionable content, and were initiated by the user in one way or another.
But not every confirmation email is made equal. A few get it right and deliver an incredible, on-brand customer experience, while many others get by with the bare minimum. If you want to join the few and provide top-notch communications to your recipients with every email you send, then keep reading.
This post will give you a complete rundown of confirmation emails. We’ll talk through best practices and even share a few of our favorite examples and free templates. But first: what is a confirmation email?
A confirmation email is a transactional email you automatically send to your recipients to validate an action they’ve taken. Here are a few common types of confirmation emails:
If a visitor comes to your site and makes a purchase, they anticipate an email confirmation letting them know you received the order and when the item should arrive. Fail to deliver, and your recipients could be stuck in a land of expectation limbo—not good for you or your business’ customer support team.
Plus, your confirmation emails are usually the first email experience your recipients have with you. Make a good first impression by putting some time and effort into your confirmation email design.
Sending confirmation emails will look different depending on your email service providers, but here's the simple step-by-step way to send them with SendGrid:
If you don’t already have a SendGrid account, visit the SendGrid website and sign up for a free or paid account.
Authenticate your domain to improve deliverability and ensure your emails are recognized as legitimate by ISPs. Follow SendGrid’s authentication guide to set up Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting & Conformance (DMARC).
Go to the “Templates” section in the SendGrid dashboard.
Click on “Create New Template” and choose “Transactional Template.”
Design your confirmation email using the drag-and-drop editor or by coding your own HTML. Include placeholders for personalized content such as the recipient’s name, order number, and other relevant details.
Save and name your template for easy reference.
Navigate to the “Settings” section and select “API Keys.”
Click on “Create API Key” and give it a name (e.g., “Confirmation Emails”).
Choose the appropriate permissions for your key (Full Access, Restricted Access, or Read Access) and click “Create & View.”
Copy the generated API key for use in your application.
Use SendGrid’s API or SMTP Relay to integrate with your application. If you’re using the API, install the SendGrid client library for your programming language (e.g., Node.js, Python, PHP).
Configure your application to send confirmation emails by including the API key and the template ID from the email template you created.
In your application’s code, set up the logic to trigger confirmation emails when a user completes a specific action (e.g., making a purchase or signing up).
Use the SendGrid API to send an email, filling in the placeholders in your template with the appropriate data (e.g., recipient’s name, order details).
There isn’t one right way to design confirmation emails, but there are a few best practices you should follow:
Now that we know what to look for, let’s take a glance at some brands that do it right. Here are a few examples of the best confirmation emails in my inbox.
Airbnb gets everything right with this simple booking confirmation email. They provide a quick summary of my upcoming trip, contact info for the hosts, and links to view house rules, my full itinerary, and more. They also pull in a featured image from the destination I’ll be staying at, getting me even more excited to pack my bags and hit the road.
I can’t tell you how many times I have to jump into my inbox to find my Foodee confirmation email so I can remember what I ordered for lunch. It’s embarrassing. But this email delivers exactly what I need—delivery date and time, the restaurant I ordered from, order number, and which meal I chose. The email also contains contact information so I can reach out to Foodee if my order is late or incorrect.
During their Black Friday sale, Myprotein updated their transactional emails to let customers know that they were experiencing a record-high number of orders. This little post-purchase blurb was reassuring when I realized my order hadn’t shipped the following day. Use your ecommerce confirmation emails to communicate any necessary information with your customers—this will save you from sending an extra email to all your recipients.
Uber’s confirmation email is a great example of how you can inject personality into your transactional emails. In a quick snapshot view, you can see how much you spent, who you rode with, and even a map of your trip. These simple receipts act as a fun digital journal of all your Uber rides and the memories associated with them (instead of just a few numbers reminding you how much you paid).
Wondering how to send confirmation emails that deliver everything your recipients need? Don’t worry—Twilio SendGrid has your back! We have a library of free email marketing templates, including multiple confirmation email templates.
All of these templates are responsive, downloadable, and 100% free. Just find a template you like, click “Download Template,” enter your contact information, and you’ll receive the HTML code in your inbox.
If you need help getting started, check out the webinar below, where our team of email experts show you the step-by-step email design process. You’ll learn how our designers go about creating stellar emails, and then you’ll see firsthand how a marketer can download these templates and tweak them for their unique purposes. Then, keep reading to see a few of our favorite confirmation email templates from the library.
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